Change a shipping address

Contact support immediately

1. 1Send your order number.
2. 2Use the email address associated with the order when possible.
3. 3Provide the complete corrected delivery address.
4. 4Explain exactly what is wrong with the original address.

Do not assume the change is complete

A request is not confirmed until Branch tells you it was completed. If the parcel has already been dispatched, Branch may not be able to change the address.

Do not place a second order unless you intentionally want a second purchase.

Send the complete replacement address

Provide the recipient name, street address, apartment or unit number, city, state, and ZIP code together. Include the original address or describe the error so support can distinguish a missing unit number from a change to a different destination.

For example, “Please add apartment 4B to the delivery address on order [reference]” is more useful than “My address is wrong.” If you are replacing the entire address, clearly state that the new address should replace the old one.

Changing an account address may not change this order

Treat a saved address in My Account and the delivery address on an existing order as separate information. Updating the address book is useful for later purchases, but ask support to confirm the address attached to this purchase.

If the carrier has already received the parcel, explain that in your request and include the tracking reference. Branch will check what is still possible. Do not assume a delivery redirect, a replacement parcel, or a refund has been arranged without confirmation.