Track your order

Start with your order email

Search the inbox used at checkout for your Branch order confirmation and any later shipping update. If tracking has been issued, use the carrier link from that message rather than relying on an old browser tab or copied number.

Carrier pages usually show the most recent scan, delivery estimate, and whether the parcel is moving, delayed, awaiting a scan, or delivered.

Check your Branch account

Sign in at Branchdepot.com and review the order information available in My Account. The account can be useful if the original email is hard to find or you placed more than one order.

When to contact support

If the order has not arrived by the end of its estimated delivery window, or the tracking information looks wrong, contact Branch support with your order number and the email used at checkout. Include the carrier status you are seeing and the date of the last useful scan.

Do not send passwords, full card numbers, card security codes, or one-time authentication codes.

Match the tracking to the right purchase

Compare the order reference and products in the message with the purchase you are checking. A payment reference and a carrier tracking number serve different purposes, so keep both if your receipt includes them. Open the latest shipping message rather than an earlier estimate.

If you checked out with a different email address, look in that inbox too. An order may not appear in the account you are currently using; an empty account page alone does not mean the purchase failed.

Choose the next step from the tracking status

If a number exists but the scan history is unchanged, read Tracking is not updating. If the carrier says delivered and you cannot locate the parcel, use Package marked delivered but not found. If no tracking is available and the estimated delivery window has ended, ask support to investigate the order.