Branch Help Center

Find the answer. Fix the issue.

Practical help for orders, shipping, returns, checkout, products, accounts, and Branch store policies.

Search 36 detailed help articles based on Branch's current published store policies.

Shipping & delivery

7 to 14 calendar days for eligible in-stock US orders.

Returns & refunds

Eligible return requests within 14 calendar days of delivery.

Shipping cost

$2.90 below $75. Free standard US shipping at $75 or more.

Payment & checkout

Direct checkout is hosted on MemberConsole with USD pricing.

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What can we help with?

Contact support

Orders

Tracking, confirmations, changes, cancellations, and order references.

Track your order Order confirmation and receipts Change a shipping address Cancel or change an order

Shipping & delivery

Delivery timing, shipping costs, tracking, and delivery problems.

Delivery estimates Shipping costs and free shipping Where Branch ships Tracking is not updating

Returns & refunds

Eligibility, return steps, damaged items, postage, exchanges, and refunds.

Return eligibility Start a return Change-of-mind returns Damaged, defective, incorrect, or missing item

Payment & checkout

MemberConsole checkout, totals, declined payments, and charge questions.

Payment and checkout Why checkout opens on MemberConsole Payment declined or checkout error Duplicate or pending charge

Products

Product details, availability, listing issues, authenticity, and trademarks.

Find product information Product availability and out-of-stock items Product authenticity and trademarks Report a product listing issue

Account & support

Account access, privacy, accessibility, and contacting Branch.

Account and order history Contact Branch support Privacy and safe support Accessibility help

Policies

Plain-language guides to Branch's current published store policies.

Shipping policy guide Returns policy guide Payment and checkout policy guide Privacy and cookie policy guide

Popular help

Common questions, answered clearly

OrdersTrack your orderWhere to find tracking, what carrier updates mean, and what to send support when an order needs investigation.Shipping & deliveryDelivery estimatesHow Branch's 7 to 14 calendar day US delivery estimate works and what can change it.Shipping & deliveryShipping costs and free shippingUnderstand the $2.90 standard US shipping charge and the $75 free-shipping threshold.Returns & refundsReturn eligibilityThe 14-day return window, item condition requirements, and product-specific exclusions.Returns & refundsDamaged, defective, incorrect, or missing itemWhat to document and how to contact Branch when the delivery is wrong or damaged.Payment & checkoutPayment and checkoutHow Branch checkout works, what to review before payment, and where payment is completed.Account & supportContact Branch supportWhat information to include so Branch can handle an order, payment, product, or return question efficiently.ProductsProduct authenticity and trademarksBranch's policy on genuine branded products, trademarks, and brand relationships.

Need help with a specific order?

Send a support request with your order number when available. For visible damage or a wrong item, keep the product, packaging, and clear photos available.

Contact Branch support

Keep payment information private

Branch support does not need your password, full payment-card number, card security code, or one-time authentication code to help with an order.