Contact Branch support

For order questions

1. 1Include your name.
2. 2Use the email associated with the order when possible.
3. 3Include the order number when available.
4. 4Describe the issue and the outcome you need.
5. 5Keep photos available for visible damage, a wrong item, or a listing issue.

Keep sensitive information private

Do not send passwords, full payment-card numbers, card security codes, one-time authentication codes, or other reusable credentials.

Business details

Branch is operated by Branch Depot, LLC, 44 Warren St, Providence, Rhode Island 02907, United States.

Choose the information for your situation

For a delivery question, give the order date and latest tracking status. For a return, include the delivery date, item, condition, and reason. For a product question, include the exact product URL and selected option. For a checkout issue, describe the step and error you saw.

State the outcome you need, such as an address check, a return request, or clarification of a specification. Support still needs to review the request before confirming a cancellation, replacement, or refund.

Photos and follow-up information

The support form accepts a written request; it does not provide an attachment field. If photos will help, keep them available or email them with the order reference. Crop screenshots to the relevant information and remove full card details, passwords, and unrelated personal data.

When following up by email, keep the order reference and previous conversation together so the context is clear. Branch does not publish a guaranteed response time or a phone/chat service in its current contact policy, so use the listed email channel if the form is unavailable.