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Describe the barrier
Tell support which page or control caused the problem, what you were trying to do, and the device or assistive technology involved when relevant.
Ask for an alternative way to get help
If a website barrier prevents you from completing a task, contact support so the team can help with the information or next step you need.
A useful barrier report includes
- The page address and the task, such as finding a product option, reading a policy, or completing a form.
- The control or content that caused the difficulty and what you expected to happen.
- The device, browser, or assistive technology if relevant; you do not need to disclose a medical condition.
- An error message or screenshot if it helps and you can provide it safely.
If the support form is part of the problem
Email support@branchdepot.com directly. Include the same page and task details so the barrier can be understood. For example, “I can reach the product page, but cannot select the size using the keyboard” identifies both the location and the task.
You can ask for product specifications, policy information, or help understanding an order while the website issue is being reviewed. Branch’s statement describes an ongoing effort toward readable text, clear navigation, labels, keyboard controls, responsive layouts, and assistive-technology compatibility. It does not promise that every page is free of barriers or set a universal repair deadline.
Continue on Branch
Read the full published policy
The Branch store pages below contain the complete policy and its latest published date. Keep the terms disclosed for your purchase with your order records.
Need a hand?
Include the page URL, task, control or content causing difficulty, and useful device/browser or assistive-technology details. Tell us what information or assistance you need now.
Contact support