Start a return

Send the request

1. 1Email support@branchdepot.com or use the support form.
2. 2Include your order number.
3. 3Identify the exact item you want to return.
4. 4State the reason for the return.
5. 5For a damaged, defective, incorrect, or visibly different item, include clear photos when available.

Wait for instructions

Support will confirm eligibility and provide return instructions and the mailing address. Do not send the parcel before you receive those instructions.

Prepare the parcel

Package the item securely with its included accessories and documentation. Keep your postage receipt and tracking information until the return and refund are complete.

Make the first message easy to act on

Include your order reference, delivery date, the exact item and option you want to return, and the reason. For a damaged or incorrect delivery, describe what arrived and keep clear photos of the item, packaging, and shipping label available.

If you bought several items, say whether the request concerns one item or the whole order. If you want a different size or option, mention that separately so support can check replacement availability.

After support confirms the return

1. 1Check that the instructions identify the right item and the approved mailing address.
2. 2Confirm who should arrange postage before buying a label, especially for a damaged, defective, or incorrect item.
3. 3Pack the approved item securely with the required included parts and documentation.
4. 4Keep the support confirmation, postage receipt, and tracking details until the return and refund are resolved.

The published US return destination is Branch Depot, LLC, 44 Warren St, Providence, Rhode Island 02907. Use the instructions provided for your approved return rather than mailing without authorization.