Return shipping and mailing instructions

Change-of-mind returns

The customer arranges and pays return postage unless Branch expressly agrees otherwise. Carrier pricing depends on the parcel and the service selected.

Damaged, defective, or incorrect items

Contact support before buying a return label. Branch will confirm the appropriate shipping arrangement after reviewing the issue.

Return destination

Approved returns are mailed within the United States to Branch Depot, LLC, 44 Warren St, Providence, Rhode Island 02907, United States. Use the specific return instructions supplied by support before mailing.

The return cost is separate from delivery to you

The store’s $2.90 standard shipping price and $75 free-shipping threshold describe the original delivery. They do not set the cost of sending a change-of-mind return back. Return postage is purchased from the carrier and depends on the parcel’s dimensions, weight, and chosen service.

For a change-of-mind return, you normally pay that postage unless Branch expressly agrees otherwise. For an item that arrived damaged, defective, or incorrect, contact support before buying a label so the appropriate arrangement can be confirmed. Do not assume a prepaid label is included for every reason.

Check the parcel before handing it to the carrier

1. 1Use the mailing address and instructions supplied for your approved return.
2. 2Package the item securely, including the required accessories and documentation.
3. 3Keep the carrier receipt and tracking reference with the return approval.
4. 4Tell support if a postage or address issue prevents you from following the instructions.

Approved US returns go to Branch Depot, LLC in Providence, Rhode Island. Contact support before posting; the business address does not replace return authorization.