Change-of-mind returns

Keep the item unused

For a change-of-mind return, keep the item unused and in the condition received. Preserve included accessories, documentation, and packaging where reasonably possible.

Return postage

For change-of-mind returns, the customer arranges and pays return postage unless Branch expressly agrees otherwise. The return destination is in Providence, Rhode Island, so an approved US return does not require international postage.

No restocking fee

Branch does not charge a restocking fee for an approved return that meets the policy.

Check condition before requesting approval

The item should be unused and in the condition received, with its included accessories and documentation. Keep the packaging where reasonably possible. If you have removed or lost something, tell support exactly what is missing so they can assess the request.

Check the original product page for any personalized, final-sale, or hygiene-sensitive exclusion disclosed before you purchased. If your actual reason is damage, a defect, or the wrong item, report that instead of choosing change of mind.

Budget for the return journey

For change-of-mind returns, you arrange and pay the carrier’s return postage unless Branch expressly agrees otherwise. The price depends on the parcel and service you choose; it is not the store’s $2.90 delivery charge. Ask support about expected arrangements before buying if the postage cost will affect your decision.

The approved return travels within the United States to the Providence address, so it does not require international postage. There is no restocking fee for an approved return meeting the policy. Branch inspects the received return before issuing an approved refund to the original payment method; your bank may then need additional posting time.