Quick facts
- The return request window starts on the delivery date.
- Approved eligible returns have no restocking fee.
- Contact support before mailing a return.
Condition for a change-of-mind return
The item must be unused and in the condition received, with included accessories, documentation, and packaging where reasonably possible.
Items damaged after delivery or missing parts may not qualify as a change-of-mind return.
Product-specific exclusions
Any exclusion for personalized, final-sale, or hygiene-sensitive goods must be clearly disclosed on the product page before purchase. An exclusion does not remove rights that apply to defective, incorrect, or misdescribed goods under applicable law.
Do not mail the item first
Contact support for return authorization and instructions before sending the parcel. This helps make sure the return is sent to the correct place with the information needed for review.
Read the published store policy
These help articles explain common situations. Use the linked Branch store pages for the current published policy terms.
Still need help?
Send Branch support your order number when available and describe exactly what happened. For visible damage or a wrong item, keep clear photos and the packaging available.
Contact support