Returns policy: eligibility, postage, and refunds

From the published policy

For a change-of-mind return, the item must be unused and in the condition received, with its included accessories, documentation, and packaging where reasonably possible.

Items damaged after delivery or missing parts may not qualify. Any product-specific exclusion for personalized, final-sale, or hygiene-sensitive goods must be clearly disclosed on the product page before purchase. An exclusion does not remove any rights that apply to defective, incorrect, or misdescribed goods under applicable law.

From the published policy

No restocking fee applies to an approved return that meets this policy.

Approved refunds are issued to the original payment method after the returned item is received and inspected. We will notify you of the outcome. Your bank or payment provider may need additional time to post the credit after the refund is issued.

From the published policy

Email support@branchdepot.com promptly with your order number and a description of the issue. Photos of the item, packaging, or shipping label can help us investigate. Do not send an item back before receiving instructions. We will confirm the appropriate resolution and any return shipping arrangement.

From the published policy

For change-of-mind returns, the customer arranges and pays return postage unless we expressly agree otherwise. The return destination is our Providence, Rhode Island address listed above; an approved US return does not require international postage. The customer purchases return postage from the carrier, and its price depends on the parcel and chosen service. You may contact support@branchdepot.com before purchasing to ask about return arrangements and expected costs.

For an item that arrives damaged, defective, or incorrect, contact support before buying a return label so we can confirm the appropriate shipping arrangement.

From the published policy

To ask about replacing an item with another size or option, contact support. Availability must be checked before a replacement can be confirmed. The 14-day return request window applies to eligible returns.