Refund timing

Branch review

Once the returned item is received, Branch reviews it against the return request and policy conditions. Support will notify you of the outcome.

After the refund is issued

Your bank or payment provider may need additional time to post the credit after Branch issues the refund. That posting time is controlled by the provider rather than Branch.

If you cannot see the credit

Check the original payment method and recent transaction history first. If Branch confirmed the refund and it still has not appeared after your provider's normal posting period, contact your payment provider or Branch support with the order number.

Know which stage you are checking

A carrier delivery scan helps show that the return parcel reached its destination. It is not, by itself, confirmation that the item has been inspected or that a refund was issued. Keep the tracking reference and wait for Branch’s notification of the outcome.

The published policy does not give a fixed number of refund-processing days. Ask support about your specific return if you need an update rather than relying on a deadline from another retailer.

If the credit is not visible

1. 1Check whether Branch has confirmed the refund was issued, rather than only confirming receipt of the parcel.
2. 2Look at the account or payment method used for the original purchase.
3. 3Keep the refund notification and any reference it includes.
4. 4Ask your bank or payment provider about posting after issuance; ask Branch about approval or issuance if that is still unclear.

For an unavailable item or a store-cancelled paid order, explain that reason to support. Those refunds do not depend on mailing back an item you never received.