Product availability and out-of-stock items

Cart does not guarantee inventory

Adding an item to a cart does not necessarily reserve it. Availability is confirmed through the ordering and fulfillment process.

If an item cannot be supplied

Branch will contact you and refund the amount paid for the affected item and any associated shipping charge that no longer applies.

Backordered timing

A backordered or unavailable product must show its own timing before purchase rather than relying on the standard in-stock delivery estimate.

Availability applies to the option you choose

A listing may offer several sizes, colors, or configurations. Check the one you actually intend to purchase and do not treat the availability of another option as confirmation for yours.

If an item is marked backordered or unavailable, it must show its own timing before purchase. The ordinary 7–14 calendar day delivery estimate applies to eligible in-stock physical products, so ask for clarification if a backorder’s timing is unclear.

When an order cannot be fulfilled

Branch’s shipping policy says it will contact you and refund the amount paid for an affected item that cannot be supplied, along with any associated shipping charge that no longer applies. Keep that notification with your order reference.

For a multi-item order, ask which item is affected and what is happening with the rest. Do not assume a different model or option has been substituted or reserved. If you would prefer an alternative, send the exact product link and ask support to confirm its availability and the arrangement.

Asking about future stock

Contact support with the product and option you want. The current policies do not publish a universal restock date or stock-alert service, so avoid relying on an assumed replenishment schedule.