Order confirmation and receipts

What to keep

1. 1Save the order confirmation page or reference shown after payment.
2. 2Keep the confirmation email sent to the checkout address.
3. 3Review the items, quantities, delivery details, shipping charge, tax, discounts, and final total.

If you did not receive an email

Check spam and promotions folders first. Also confirm that you are checking the same email address used at checkout.

If payment appears completed but you still cannot find an order confirmation, contact support before paying again. Include the checkout email, approximate order time, and amount. This helps avoid an unintended duplicate payment.

A confirmation and a bank transaction are different records

The order record should identify the products, selected options, quantities, and total. A bank entry shows the payment status, but may not include the Branch order reference. Keep both records when the checkout result is unclear.

A pending entry in your bank account does not, on its own, tell you whether an order was completed. Check the confirmation shown by MemberConsole before making another payment.

If the checkout result is uncertain

1. 1Search the email address entered at checkout, including spam and filtered folders, for Branch or MemberConsole messages.
2. 2Look for an order reference on the confirmation screen or receipt you saved. Check any order information available in My Account.
3. 3If you still cannot confirm the purchase, send support the approximate checkout date, products, total, and any reference you have. Explain what the final checkout screen displayed.

Avoid repeating checkout until you have checked the payment and order status. Repeating payment can create a second purchase.