Payment declined or checkout error

Check before retrying

1. 1Confirm the billing details match the payment method.
2. 2Check whether your bank sent a verification request.
3. 3Confirm all required checkout fields are complete.
4. 4If the result is unclear, check whether a charge or authorization already appears before trying again.

Avoid rapid repeated attempts

Repeated attempts can create confusion when a bank is declining or holding authorizations. If the problem continues, contact your bank or Branch support with a description of the error. Do not send full card details.

Narrow down the problem before another attempt

1. 1Write down the error message and the checkout step where it appeared.
2. 2Check the confirmation screen, checkout email, and payment-provider transaction status.
3. 3Review the order total and delivery details; check any payment-field error using the checkout service itself.
4. 4If the payment provider is asking for verification, follow its normal secure process rather than sharing authentication codes with support.

Who can help with which part

Your bank or payment provider can explain a decline or verification requirement on its side. Branch can investigate the order, cart handoff, displayed total, or unclear checkout outcome. Tell support which part failed instead of sending only “payment does not work.”

Repeated attempts can leave multiple pending entries or create a second order. If you see a transaction but no clear confirmation, contact support before retrying. A screenshot of the error can help if you remove full card details, security codes, and authentication information. Branch does not publish a guaranteed fix time for payment-provider errors.