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Contact Branch support
Tell us exactly what happened.
Include your order number when available and use the checkout email when possible. A clear, specific request helps support identify the order and the next step without unnecessary back-and-forth.
Do not send passwords, full payment-card numbers, card security codes, or one-time authentication codes. Branch does not need them to review a customer support request.
Regarding: Order confirmation and receipts
Tell us the checkout date, products, checkout email, any order or payment reference, and whether a confirmation screen appeared.
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