Account and order history

Open My Account

Go to Branchdepot.com/my-account/ and sign in using the account details associated with your purchases.

If you cannot sign in

Use the account recovery options available on the sign-in page. Never send your password to Branch support.

Check you are using the right account

A different email address or checkout route can make an order difficult to match to the account you are viewing. Compare the email entered during purchase with the account you signed into. A missing order in one account is not proof that payment failed.

Keep any Branch or MemberConsole order reference alongside your receipt. Support can use that information to investigate a missing record without needing your account password.

If account access is the problem

1. 1Open My Account from Branch’s own navigation or the link below.
2. 2Use the recovery option provided on the sign-in page if you cannot sign in.
3. 3Check the inbox associated with that account for any recovery instructions.
4. 4If the problem continues, explain which step fails and any error message to Branch support.

Account details and an existing delivery address are separate

Changing a saved address for future purchases should not be treated as confirmation that an existing order’s address was changed. Contact support promptly about the order itself if you need a delivery correction.

Never send your password, reset link, or a one-time authentication code in a support message. Describe the access problem instead, and remove those details from any screenshot.