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Information we collect
From the published policy
Full Privacy PolicyInformation you provide can include your name, billing and delivery addresses, email, phone number, account information, order details, and support messages. If you choose to subscribe to marketing, we may also collect your subscription preferences.
The store and its service providers may receive technical information such as device and browser details, IP address, cookies, access logs, and transaction status to operate and secure the website.
How we use information
From the published policy
Full Privacy PolicyWe use information to process and fulfill orders, support accounts and checkout, respond to questions and return requests, prevent fraud, maintain security, keep necessary records, and understand site performance. Marketing communications, where offered, use your subscription preferences and available unsubscribe controls.
Sharing
From the published policy
Full Privacy PolicyWe may share information with providers that help us host and operate the store, process payments, fulfill and deliver orders, manage customer communications, or provide analytics where enabled. We may also disclose information where necessary to meet legal obligations or protect the store and its customers.
Payment information is handled through the payment services available at checkout under their own terms and privacy policies. Do not send payment-card details to our support email.
Your choices
From the published policy
Full Privacy PolicyEmail support@branchdepot.com to request access to, correction of, or deletion of your information, or to make another privacy request available under applicable law. We may need to verify your identity before acting. Some records must be retained for orders, accounting, security, or legal obligations.
Manage cookies through your browser as described in our Cookie Policy. If you subscribe to emails, use the unsubscribe link where provided to change that preference.
Retention & security
From the published policy
Full Privacy PolicyWe keep personal information for as long as reasonably needed for the purposes described above and any applicable recordkeeping requirements. We use reasonable safeguards, but no online system can guarantee complete security.
Updates
From the published policy
Full Privacy PolicyWe may revise this policy when our services or information practices change. The current version and its updated date appear on this page.
Make the request specific
Email support@branchdepot.com and say whether you are asking to access, correct, or delete information, or to make another privacy request available under applicable law. Include enough context to identify the account or order, without sending passwords or payment credentials.
Identity checks may be needed, and retention duties can apply to some records. The policy does not promise immediate deletion of every order record. Use Cookie policy for browser controls, or the unsubscribe link where provided for marketing preferences; those are different actions from an information-access request.
Read the full published policy
The Branch store pages below contain the complete policy and its latest published date. Keep the terms disclosed for your purchase with your order records.
Need a hand?
Describe the privacy request and the relevant account or order. Do not send passwords, authentication codes, or full payment-card details.
Contact support