Payment policy: checkout, confirmation, and refunds

From the published policy

Browse products and select your options on Branch. When you proceed to checkout, your cart is transferred to MemberConsole so you can review your order and complete payment. The checkout page is hosted at memberconsole.com.

Branch Depot, LLC remains your contact for product information, fulfillment, returns, and refunds. Using MemberConsole for checkout does not change the Branch policies disclosed for your purchase.

From the published policy

Product prices are shown in US dollars (USD). The payment methods currently available for your order are shown in MemberConsole checkout. Review the currency, selected items, quantities, delivery details, shipping charge, discounts, any applicable tax, and the final total before authorizing payment.

A one-time product purchase does not include an undisclosed membership or recurring subscription. Do not complete payment if the order details or total differ from the offer you reviewed; contact Branch support so we can investigate.

From the published policy

Follow the confirmation shown after payment and retain your order reference. If a payment fails, the result is unclear, or you have not received confirmation, contact support with the email used at checkout, the order reference if available, and a description of the issue. Check the payment status before retrying to avoid an unintended duplicate payment.

Never email full card numbers, card security codes, passwords, or one-time authentication codes. Enter payment details only through the checkout service.

From the published policy

For an order change or cancellation, contact us promptly. We will confirm whether the order can still be changed before dispatch. Eligible return requests must be made within 14 calendar days after delivery. Read Returns & Refunds for condition requirements, return postage, and refund processing. Approved refunds are issued to the original payment method.