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Review each part of the total
Check the product price, quantity, discounts, shipping charge, any applicable tax, and final total before authorizing payment.
Shipping threshold
Standard US shipping is $2.90 below a $75 merchandise subtotal after discounts and free at $75 or more. The threshold is calculated before tax and shipping.
If the total looks wrong
Do not complete payment if the total differs from the offer you reviewed. Contact support with the product link or cart details so the issue can be checked.
Compare like with like
- Check the price of the selected product option, not just another option shown on the listing.
- Multiply by the quantity you intend to buy and review any discount actually applied.
- Use the merchandise subtotal after discounts to check the $75 free-shipping threshold.
- Review tax and shipping separately, then check the final USD total before paying.
A different total deserves a pause
For example, a $74 merchandise subtotal stays below the free-shipping threshold even if tax makes the final total exceed $75. Standard US shipping is $2.90 in that case. At exactly $75 after discounts, standard shipping is free.
If the checkout total does not match the offer you reviewed, contact Branch before authorizing payment. Send the product link, selected option, quantity, and the totals you are comparing. Do not guess that a difference is a membership fee: the policy says a one-time product purchase has no undisclosed membership or subscription charge.
If Branch finds a listing or price error
The store terms say Branch will contact you before changing an affected order and will not charge a higher amount without your consent. If the affected order is cancelled, the applicable payment will be refunded.
Continue on Branch
Read the full published policy
The Branch store pages below contain the complete policy and its latest published date. Keep the terms disclosed for your purchase with your order records.
Need a hand?
Give the product link and selected option, quantity, applied discount, expected total, and displayed total. Include tax and shipping lines separately if relevant.
Contact support