Report a product listing issue

Include the exact product link

Copy the Branch product page URL so support can review the same listing you are seeing.

Describe the concern precisely

Explain whether the issue involves the title, model, description, image, size, compatibility, brand reference, authenticity statement, or another specific detail. Screenshots can help when the issue is visual.

Capture the discrepancy

1. 1Name the option you selected and the detail involved: title, image, model, dimensions, quantity, compatibility, price, or brand statement.
2. 2Quote the conflicting wording or attach a screenshot if it helps explain the issue.
3. 3Say what information you expected and why the difference matters.
4. 4Mention whether you are asking before buying or reporting an item already received.

If you have already ordered

Include your order reference and the description or option you relied on. If the delivered item differs, describe the difference and retain the product and packaging. Use the damaged-or-incorrect-item guide when you need an order resolution as well as a listing review.

For a material listing or price error, Branch’s terms say it will contact you before changing an order and will not charge a higher amount without consent. If the affected order is cancelled, the applicable payment is refunded.

For brand or authenticity concerns

Identify the exact trademark, logo, model identity, or authenticity claim that seems wrong. Branch can review the listing and take appropriate action where necessary. Avoid placing another order to test a suspected error; ask for the unclear detail to be checked first.