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Contact Branch support
Tell us exactly what happened.
Include your order number when available and use the checkout email when possible. A clear, specific request helps support identify the order and the next step without unnecessary back-and-forth.
Do not send passwords, full payment-card numbers, card security codes, or one-time authentication codes. Branch does not need them to review a customer support request.
Regarding: Check a branded product before buying
Include the product URL, exact model or option, and the authenticity detail you want checked. For a received item, add the order reference and helpful photos.
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